Frequently Asked Questions (FAQ)

Monitoring & Alert

1.	When will I receive alert emails from your service?
2.	How do you determine a website or server is down?
3.	Do you send alert via sms?
4.	How do I know if your service is being used to monitor my website or server?
5.	Someone seems to be using your service to monitor my website or server!
6.	Why do I receive alerts in reverse order (UP alert followed by DOWN alert)?
7.	Why do I see many short downtimes?
8.	Why do I receive "unknown host xxx" error when I can still access my website/server?
9.	What should I observe when using PING?
10.	How do I monitor ASP/PHP/JSP/Coldfusion?
11.	How do I monitor database servers behind firewall?
12.	How do I monitor password-protected websites?
13.	How do I monitor website transactions?
14.	How do I show my website/server uptime statistics on my website?
15.	How do I pause monitoring during planned downtime?
16.	How to automatically send reboot request to my provider during downtime?
17.	How to prevent monitoring from affecting my website stats?
18.	I am using T-Mobile USA and I don't receive SMS from your service.

Technical

1.	Do you monitor from multiple locations?
2.	Your downtime report seems incorrect or conflict with my webhost's.
3.	Will your monitoring activity consume my website/server bandwidth noticably?

Billing

1.	I am interested to subscribe, but I don't know how.
2.	How do I update my credit card information in PayPal?
3.	How do I use the "funds" payment method?
4.	How do I calculate the number of ports I need?

Others

1.	Can I manage more than one website or server in an account?
2.	Why is my website or server restricted?

Reseller

1.	How much profit can I make?
2.	How much does it cost me?
3.	How does rebranding work?
4.	How does billing work?
5.	How do I setup my reseller site? Do I need to upload any file?
6.	Can I offer free trial, and free accounts to my clients?
7.	Who will provide support?

You may contact us if you have other questions.

Lobster Website Monitoring is a trading name for Lobster-iT Ltd
All prices quoted include UK V.A.T
Lobster-iT Ltd is registered in the UK. Company number 4740318. VAT No. 827 0433 43